24 – 7 – 365 Customer Support

Technical support can be reached 24 hours a day, every day of the year, at 1-877-COACTIV (262-2848).

CoActiv Support

CoActiv’s tech support staff is always available by phone* to answer questions and address issues. We will diagnose a problem and devise a solution either over the phone or by coordinating a site visit. If indicated, we will dial directly into your CoActiv PACS server or workstation to promptly aid in troubleshooting and problem solving.

Regular business hours (9am – 5pm EST)

Direct access to support staff

Off hours (evenings, weekends, holidays)

Our answering service will dispatch your message immediately and you can expect a call back within 30 minutes, or you can leave a message for a call back the next business day.

*Be advised that emailing is not recommended, particularly in an emergency situation.

The support people from CoActiv are really good. They are helpful and knowledgeable. We get along really well with them, and when we call, they know our first names. They usually solve the problems instantly, and if not, we get a call back a short time later, informing us that the problem has been solved. I think that what really stands out is the pride they show in their work and how they take our work so seriously. They are really IT people on the back end, but they understand that they are also supporting a product that is ultimately working with patients and their care. I always feel they have a sense of urgency in completing their work and pride in their work.”    -Director, CoActiv user
“CoActiv’s support is second to none… They are very responsive with a very minimal wait time, even during the off hours.”    -Manager, CoActiv user

CoActiv System Technical FAQ

Technical Expertise

CoActiv Support August 16, 2013