24/7 Support: (877) 262-2848

CoActiv Support

24 – 7 – 365 Customer Support

CoActiv SupportCoActiv’s technical support staff is ready and on call, 24 hours a day, 7 days a week, to provide a timely response to any questions or problems. We will diagnose a problem and devise an efficient and expedient solution, either over the phone or by coordinating a site visit. We also have the capability to dial directly into all the servers and workstations of your CoActiv PACS system to solve a problem or just to demonstrate proper use.

During regular business hours, 9-5 Eastern Standard Time, you can talk immediately to our support staff. On evenings, weekends and holidays, you can leave a message and expect a call back the next business day.

If you are a CoActiv customer who needs immediate assistance, call our toll free number at 1-877-COACTIV (262-2848) for technical support 24 hours a day, 7 days a week, 365 days a year.
The support people from CoActiv are really good. They are helpful and knowledgeable. We get along really well with them, and when we call, they know our first names. They usually solve the problems instantly, and if not, we get a call back a short time later, informing us that the problem has been solved. I think that what really stands out is the pride they show in their work and how they take our work so seriously. They are really IT people on the back end, but they understand that they are also supporting a product that is ultimately working with patients and their care. I always feel they have a sense of urgency in completing their work and pride in their work.”    -Director, CoActiv user
“CoActiv’s support is second to none… They are very responsive with a very minimal wait time, even during the off hours.”    -Manager, CoActiv user

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CoActiv Support August 16, 2013